Returns

We want you to be happy with your order. If something isn't right, here's what you need to know.

RETURNS

You have 14 days from the date you receive your order to notify us that you wish to return an item. Once you have notified us, you have a further 14 days to send the item back to us.

To be eligible for a return, items must meet all of the following conditions:

• Unworn and unwashed
• In original condition with all tags still attached
• In the original packaging where possible

Items that do not meet these conditions will not be accepted for return and will be sent back to you.

NON-RETURNABLE ITEMS

The following items cannot be returned under any circumstances:

• Custom printed shirts — any shirt with a name, number, or personalisation added is non-returnable. Personalised items are exempt from the standard 14-day return right under UK consumer law.
• Items that have been worn, washed, or had tags removed
• Items returned outside the 14-day return window

RETURN POSTAGE

Return postage costs are the responsibility of the customer. We recommend using a tracked service as we cannot be held responsible for items lost in transit on the way back to us.

REFUNDS

Once we receive your return and confirm it meets the conditions above, we will process your refund within 14 days. Refunds will be issued to your original payment method. Original outward shipping costs will be refunded at the standard rate only.

HOW TO RETURN

To initiate a return, email us at contact@novoshirt.com with your order number and reason for return. We will provide you with return instructions.

FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please contact us within 7 days of receipt at contact@novoshirt.com. We will cover return postage costs and issue a full refund or replacement at no cost to you.