Order Tracking

Once your order is placed, we've got you covered every step of the way. Here's everything you need to know about tracking your Novoshirt order.

YOUR TRACKING NUMBER

Once your order has been processed and dispatched, you will receive your tracking number by email within 24-48 hours. This will be sent to the email address used at checkout.

If you haven't received your tracking information after 48 hours, please check your spam or junk folder before getting in touch. If it's still not there, contact us at contact@novoshirt.com and we'll look into it straight away.

TRACKING YOUR ORDER

Once your tracking number is active, you can use it to monitor your shipment directly with the carrier. Estimated delivery time is 5-10 business days from dispatch, though orders frequently arrive sooner depending on your location and stock availability.

Please note that tracking information may take up to 24 hours to update after you receive your number — this is normal and just means your order is on its way.

COMING SOON — NOVOSHIRT ORDER TRACKING PORTAL

We're excited to announce that we'll shortly be launching our very own Novoshirt order tracking portal. Rather than relying on third-party carrier pages, you'll be able to track the full journey of your order in one place — from the moment it's processed, through printing and fulfilment, all the way to your door. We'll be in touch when it's live.

DELAYS & ISSUES

Occasionally deliveries may be delayed due to factors outside our control, including carrier delays, customs processing, and busy periods. If your order hasn't arrived within 14 business days of dispatch, please contact us at contact@novoshirt.com and we will investigate on your behalf.

CUSTOMS & INTERNATIONAL ORDERS

For international orders, your shipment may be subject to customs checks which can add time to your delivery. Any customs duties or taxes applied are the responsibility of the customer. These charges vary by country and are not controlled by Novoshirt.